Request to reset login password

Official Store Request for Reset Login Password due to Renewal

Thank you for your continued support of PUPPAPUPO.

We are pleased to announce that PUPPAPUPO Official Store has been renewed on December 21, 2021 (Tuesday).

Important request to customers

Due to the renewal, customers who have previously registered as members will need to reset their login password from the information email sent from the store on December 21, 2021 (Tuesday). Please note that you can only transfer your membership information from that e-mail.

200 points for resetting your login password!

Customers who reset their login password and transfer their membership information will receive 200 points!

New reward system after the renewal

  • Previous point payment system

    1 point 1 yen
  • New coupon system

    You can save more than points!

    Point becomes coupon

The points you used to have in the PUPPAPUPO Official Store will be transferred to the new system after the renewal if you reset your login password. The point payment system, in which 1 point = 1¥, has been eliminated and replaced with a new coupon system in which you can redeem your points for a coupon of your choice.

*The point payment system will no longer be able to be used at the rate of 1 point = 1¥.

Information to be transferred when resetting login password

  • Full name
  • Address
  • Phone number
  • Email address
  • Points
  • Newsletter Subscription
  • Important: Please note that your basic customer information and points will not be transferred unless you change your login password information.
  • Important: Your previous "Order History", "Favorite List", "Restock Notification", and "Product Review History" are no longer valid. Please be aware of this.
  • Important: The new site will not have a LINE integration function.

If you have any questions about the procedure, please contact us by clicking on the "Ask Me" button in the lower right corner.

Thank you for your continued support.

Staff to bow



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